Connecting Families

What is Connecting Families?

The Government of Canada originally announced Connecting Families in Budget 2017 to help bridge the digital divide for Canadian families who struggled to afford access to home Internet. This initiative relies on Internet service providers (ISP) that participate voluntarily and without government subsidy. The Connecting Families initiative brings together the public, private and non-profit sectors and has helped tens of thousands of low-income Canadian families access the Internet. Since the launch in November 2018, over 82,000 low-income households have benefited from the initiative. Alberta Computers for Schools delivers the low-cost technology portion of the program in the province of Alberta. AB families may use their Connecting Families Pin code to request a low-cost laptop or desktop computer.

Personal information can be provided to us through web-based and/or paper applications and forms. Such information may be recorded for the purpose of processing and receipting a request for devices, a donation, program or employment application, or financial transaction. Only eligible Albertans qualify.

Eligibility

The Connecting Families Initiative is for Canadian families who have received a Pin code by the government of Canada. If you do not have a Connecting Families Pin code TELUS Internet for Good may be a better fit.

How Do I Apply?

Expected Process and Payment Options for Your Computer

Once approved by the government of Canada, you will receive an activation code to request your computer. Enter the code in the form found in the green “Apply Now” button below. Once received, your access code will be verified and we will contact you within 5-15 business days to arrange for payment.

We only accept payment via our PayPal partner. You will receive an email from Alberta Computers for Schools where you simply click on the link provided to pay.

After payment is received your computer is prepared for shipment. This can take up to 1-2 weeks depending on inventory and other requests in the queue.
Shipping is done through Canada Post and can take up to an additional week.
After the equipment has shipped you will receive an email with the Canada Post tracking information.

Warranty:

Our three-month warranty includes machine hardware and software, provided as part of the placed order.

Our warranty does not include laptop batteries or battery lifespan, physical damage incurred after successful shipment, water damage, and software related issues outside what is expected from a computer reseller. (e.g. program compatibility, drivers after reinstall or upgrade, virus infections, or failure to perform routine maintenance, etc.).

Our Warranty also does not apply to the aesthetics or age of the computer or laptop.